- Fantastic customer support
- Fast withdrawals
- Wide variety of sports
- Strong brand
- Out-dated, cluttered interface
Sponsors of West Ham United football club, Betway is a strong brand. The company certainly offers up a good selection of offers to new and existing customers but the stand-out positive has to be their first class customer service. With a support centre that’s easy to navigate and attentive responses to any queries, you truly get the feeling you are in safe hands.
Unfortunately, the Betway website experience does not reflect their fantastic customer support. With a cluttered interface, navigating through the site and placing bets can become very fiddly, especially on mobile.
With customer support and website usability sitting at opposite ends of the quality scale, Betway has to sit at a mid-level ranking.
The Betway website definitely has a large variety of content. Unfortunately, all this content is crammed into small areas which makes finding events and placing bets a bit of a strain. With little visual hierarchy, some screens with walls of text and numbers can look intimidating.
On the other hand, a global navigation makes switching between different sites (sports, poker, casino etc) nice and easy. Also, the constant presentation of a support link along-side a language and odds format selector is very useful.
The usability and flow of creating an account is very intuitive. A huge improvement compared to the main website. Signing up is quick and frictionless.
Some great offers as you would expect from a well established company. Look out for the big casino bonuses.
New UK & Ireland customers only. Min Deposit: £10. First deposit matched up to £30. 1 x wagering at odds of 1.75+ to unlock Free Bet. Credit Card, Debit Card & PayPal deposits only. Terms Apply.
New customers only. Min deposit of £20 for each bonus. THREE consecutive deposit offers: Deposit 1:100% Match Bonus up to £250. Deposit 2: 25% Match Bonus up to £250. Deposit 3: 50% Match Bonus up to £500. 50x wagering on (3) deposit bonuses. Early withdrawal will result in the forfeiting of bonus. Certain games carry varied wagering contributions. Bonuses available for 7 days after account creation. 18+. begambleaware.org. UK residents only. T&Cs apply
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